Returns & Exchanges
Your Peace of Mind Matters
We want you to love your purchase. If something isn’t quite right, we’re here to help.
Eligible Returns
- Returns on jewelry accepted within 30 days of purchase
- Returns on watches accepted with 3 days of purchase
- Jewelry must be unworn and in original condition
- Original receipt required
- Refunds issued to the original form of payment
Non-Returnable Items
For the protection of our customers, the following items are final sale:
- Custom-designed jewelry
- Special orders
- Altered or resized jewelry
- Engraved pieces
- Layaway cancellations (subject to store policy)
- Gift cards
- Hollow Merchandise
- Earrings
Exchanges
Need a different size or style?
We’ll gladly help you exchange eligible merchandise within 30 days.
Damaged or Defective Items
If you experience a manufacturing issue shortly after your purchase, please bring the item to our showroom.
Our team will inspect the jewelry and determine the appropriate repair or replacement.
Warranty
We Stand Behind Our Craftsmanship
Every piece of jewelry purchased from Maya’s Gold is backed by our commitment to quality.
If you experience an issue related to craftsmanship, we’ll inspect your jewelry and recommend the appropriate solution.
We also offer our Lifetime Care Plan for an additional fee. Ask an associate for details
Online Returns
Shopping online should be just as easy.
If your purchase doesn’t meet your expectations, we’re here to help.
Online Return Policy
- Returns are accepted within 30 days of delivery.
- Items must be unworn, undamaged, and in their original condition.
- All original packaging, certificates, and accessories must be included.
- A copy of your order confirmation or packing slip is required.
- Refer to return policy above for more details
How to Start a Return
- Contact us at sales@mayasgold.com within 30 days of delivery.
- Our team will provide return instructions.
- Securely package your jewelry.
- Once received and inspected, we'll process your refund or exchange.
Return Shipping
Customers are responsible for return shipping unless:
We shipped the wrong item.
The item arrived damaged.
The item has a verified manufacturing defect.
We recommend using:
Insured shipping
Signature confirmation
Tracking
Maya’s Gold is not responsible for packages lost or damaged during return shipping.
Frequently Asked Questions
Do I need an appointment
No. Walk-ins are always welcome.
Can I return custom jewelry?
Custom jewelry is made specifically for you and is therefore final sale.
Can resized rings be returned?
Once a ring has been resized, it is considered altered and cannot be returned.
Do you offer refunds or store credit?
Eligible purchases are refunded to the original payment method. Some situations may qualify for store credit.
How long do refunds take?
Most refunds appear within 3–7 business days depending on your financial institution.
What if I lost my receipt?
We’ll do our best to locate your purchase in our system, but proof of purchase may be required.