Maya’s Gold Return Policy:
| Gold: – 30 Day return and exchange policy. – Hollow, personalized, and altered items are final and cannot be returned or exchanged. – Returned items must have tags still on and be returned in original product packaging. – Returned items must have no visible signs of wear or use. | Watches: – 3 Day return. – Returned items must have tags still on and be returned in original product packaging. – Returned items must have no visible signs of wear or use. – Products that have been worn, altered or damaged will not be accepted for a full refund. |
To initiate a return, please complete the following steps:
- Email sales@mayasgold.com to request which products you would like to return.
- Print the return shipping label that you will receive by email. These costs will be deducted from your refund.
- Send all items back to us using the label provided.
Additional Information on Returns:
- How long it takes to receive your refund, replacement product, or store credit.
- Once we receive the returned product, it can take anywhere from 3-8 days to see the funds back in your account, receive a replacement, or receive store credit. Funds are returned with the original payment method.
- Shipping fees.
- The customer is responsible for all shipping costs. These costs cannot be refunded.
- How you handle lost or damaged returns.
- If the package is lost we will file an insurance claim on the package.
- You can text us below or email us at sales@mayasgold.com if you have any more questions.
Repairs
- Do you offer repairs?
- Yes, we have an on site jeweler.
- What kind of repairs do you do?
- We offer repairs on gold and silver jewelry. We also offer repairs on watches.
- When will my repair be ready?
- Repairs typically take anywhere from 2-3 days to be done. If you would like it done the same day we do offer Express Repairs at a higher rate.
- What is it going to cost me?
- One of our sales representatives need to take a look at your items to determine a quote. Quotes cannot be given over the phone.
